Terms of Service
These Terms of Service govern your use of the Avelune Collective website and our white-label fulfillment partnership offerings. By accessing our website, booking an appointment, or engaging our services, you agree to be bound by these terms.
1. Nature of White-Label Services
Avelune Collective provides managed white-label fulfillment capacity and services to digital marketing agencies. The agency partner maintains the primary relationship and strategic control with their end clients. Avelune owns the execution and quality of assigned fulfillment functions within agreed scopes.
2. Scope & Capacity Principles
All services are provided under defined account, implementation, or support scopes. Engagements do not provide unlimited fulfillment. Any increase in account volume, custom integration requirements, or significant scope expansion requires corresponding capacity adjustments or formal addenda.
3. Fees, Billing & Trials
Recurring services (such as Paid Media management) and technical support hours are billed according to published rates or agreed statements of work. Approved trial periods, such as the 14-Day Free Fulfillment Trial for qualified paid media accounts, are subject to the specific onboarding criteria and parameters outlined during qualification.
4. Agency Responsibilities & Approvals
The agency partner is responsible for providing timely access to necessary ad accounts, CRMs, assets, brand guidelines, and client approvals. Campaign direction, client ad budgets, and major strategic choices remain under the direction and approval of the agency.
5. Intellectual Property & Brand Protection
Work products created specifically for your agency or your clients become the property of your agency upon full payment. Avelune maintains full confidentiality and will not publicly disclose our fulfillment relationship without your prior written consent.
6. Limitation of Liability & Contact
Avelune exercises professional care and adheres to standard operating procedures; however, advertising outcomes depend on external market variables, client sales conversion, and platform policies. In no event shall Avelune be liable for indirect or consequential damages. For inquiries regarding these terms, contact us at contact@avelunecollective.com.